Who should use it?

Our VPBX Service is ideal for small businesses that:

• Require up to 10 handsets
• Require enterprise grade PBX system without all the normal costs associated with it
• Would like to save money on their phone costs
• Small companies consisting mainly of home workers / small branches / mobile workers

What are the benefits?

• See a ROI within a few months
• Up to 80% less than BT alternative
• Keep your existing BT number*
  
• Handsets can be used with most PBX systems once you expand and require an onsite PBX
• Low installation cost as VoIP runs on your data network
• Outlook Integration†

What are the main features?

• Voicemail
• Ring groups
• Call Transfer
• Conferencing‡
• Call Queues
• Call Recording
• Caller ID
• Call Waiting
• Music on Hold

How does it work?

Our VPBX service is hosted at a secure data centre in London with high speed internet connectivity. The IP Phones at your office connect to our VPBX service (VoIP server) via your internet connection. Incoming calls to your phone number is routed over the PSTN to our VPBX Service and then over the Internet to your phone. Outbound calls take a similar route out to the PSTN. You are only billed for calls travelling over the PSTN network, therefore calls between extensions and retrieving voicemails are free.

What do I need?

You will need the following:

• VPBX Account
• IP Phones
• Stable Broadband connection
• Router, switch, network cabling depending on your layout
• Power sockets

Some phones support PoE (Power over Ethernet) and also have built in switches, which mean your network & power requirements may change.

Who is Genzee?

We are a London based internet consultancy with over 20 years of combined experience working with a variety of web and IT/Telecoms technologies. Our focus is to help companies strategically use the internet to move their businesses forward.

Our services include IP Telephony for the SMB market, IT Services and Web Development. Feel free to contact us and ask how we can help your business in these areas.

How Do I Sign Up?

You can contact us on 0800 047 0390 or alternatively send an email to We will be happy to discuss with you your requirements.

Frequently Asked Questions

Q. Do we offer a Service Level Agreement (SLA)?
Yes we can depending on the situation, but we do not cover your internet connection (you will need a separate SLA from your ISP)

Q. What is the call quality like?
We offer business grade call quality; however, you will need to ensure your internet connection is up to scratch.

Q. I have a specific requirement for my company; can you cater for that?
Yes we can. Our VPBX platform supports IVR and we can build various custom applications for you depending on your needs.

Q. We are a larger company; can we still use something like this?
Our VPBX will not be the best option in this case; however, we can provide you with an on-site VoIP PBX. Please contact us for more information.

Q. Can I call emergency services?
Not yet. The main problem with emergency services is that we cannot provide location information. We highly recommend you have alternative arrangements in case you need to dial emergency services.

Q. Can I call any normal phone number and can anyone with a normal phone call us?
Yes you can. We provide call termination and your outbound calls to normal phone numbers will be routed over the PSTN to the destination. You can get more information on our call rates at http://www.genzee.co.uk/voip/rates.html

* Conditions apply
† Comming Soon
‡ On certain handsets